This Privacy Policy explains how k9vin collects, uses, stores and protects the personal information you provide when using the Platform. We are committed to handling your data with transparency, integrity and in accordance with applicable data protection standards.
Effective Date: 1 January 2026 | Last Reviewed: January 2026k9vin does not sell your personal data to third parties for advertising. Data is processed for account management, security and service improvement only.
A summary of our privacy commitments. These cards provide an overview only — the full legal text in the sections below governs.
We collect identity information, contact details, payment data, usage logs and device information necessary to operate your account, process transactions and meet KYC/AML obligations.
Your data is used exclusively for account management, payment processing, identity verification, fraud prevention, responsible gambling monitoring and platform improvement. We do not sell data to advertisers.
Data is shared only with trusted service providers (payment processors, KYC partners, cloud hosts) who are contractually bound to protect it. We do not share personal data with unaffiliated third-party marketers.
You have the right to access, correct, delete and export your personal data. You may also object to certain processing activities or request restriction. Submit rights requests to [email protected].
We use essential, functional and analytics cookies to operate the Platform and improve performance. You can manage non-essential cookie preferences through your browser or account settings.
Personal data is retained for as long as your account is active and for a defined period thereafter to meet legal, regulatory and AML obligations. Data is securely deleted when retention periods expire.
This Privacy Policy ("Policy") is published by the operator of the k9vin platform ("k9vin", "we", "us", "our") and governs the collection, processing, storage and disclosure of personal data relating to users ("User", "you", "your") of the website located at https://k9vin.cam and any associated applications (collectively, the "Platform").
k9vin is committed to protecting the privacy and security of all personal information entrusted to it. This Policy is designed to give you a clear understanding of what data we collect, why we collect it, how it is used, with whom it may be shared, and what rights you hold in respect of your personal data.
By accessing or using the Platform, creating an account, or placing a bet, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which govern the wider contractual relationship between you and k9vin.
The following terms are used throughout this Policy with the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and financial data. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, alteration or deletion. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this context, k9vin's operating entity. |
| Data Processor | A third party that processes personal data on behalf of k9vin under a data processing agreement, such as a payment provider or cloud hosting service. |
| KYC | Know Your Customer — the identity and document verification process required for regulatory compliance. |
| AML | Anti-Money Laundering — regulatory obligations requiring monitoring and reporting of suspicious financial activity. |
| Cookies | Small text files placed on your device by the Platform to support functionality, remember preferences and analyse usage patterns. |
When you register an account, complete KYC verification, make a deposit, contact support or participate in promotions, you may provide the following categories of personal data:
When you access and use the Platform, the following data is collected automatically through technical means:
We may receive personal data about you from third-party sources, including:
k9vin processes personal data only where a valid lawful basis exists. The lawful bases we rely on are as follows:
| Lawful Basis | When We Rely On It |
|---|---|
| Contract Performance | Processing necessary to operate your account, process bets, handle deposits and withdrawals, and deliver the services you have requested. |
| Legal Obligation | Processing required to comply with KYC, AML and other regulatory obligations imposed under the operator's license conditions. |
| Legitimate Interests | Fraud prevention, platform security, responsible gambling monitoring, customer support improvement and internal analytics — where these do not override your fundamental rights. |
| Consent | Marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time. |
k9vin processes the personal data we hold for the following specific purposes:
To create, maintain and administer your account, authenticate your identity at login, process your bets and transactions, apply promotions and bonuses to your account, and communicate important account-related information to you.
To facilitate deposits and withdrawals, process refunds where applicable, verify payment method ownership, and maintain accurate financial records in PKR or other applicable currencies.
To verify your identity and age before allowing withdrawals, screen transactions for indicators of money laundering or terrorist financing, retain documentation as required under the operator's license obligations, and report suspicious activity to relevant authorities where legally required.
To monitor gambling activity patterns, apply player-set deposit limits, loss limits and session time restrictions, enforce self-exclusion and cooling-off periods, and identify potential problem gambling behaviours in accordance with responsible gambling obligations.
To detect and prevent fraudulent account activity, multi-accounting, bonus abuse, unauthorised access, money laundering and platform manipulation. This may involve automated decision-making based on risk indicators, subject to the safeguards described in Section 10.
To respond to queries submitted via live chat or email (including queries in English or Urdu), resolve disputes, investigate complaints and maintain records of support interactions.
To analyse aggregated usage data, improve Platform features, optimise load performance (particularly for mobile users in cities like Karachi, Lahore and Islamabad), conduct A/B testing and develop new services.
Where you have provided explicit consent, we may send you information about promotions, new game categories, PSL and cricket betting markets, and other Platform features. You may withdraw marketing consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message.
k9vin does not sell, rent or trade personal data to unaffiliated third parties for commercial or advertising purposes. We may share personal data only in the following circumstances:
We engage third-party service providers who process personal data on our behalf under binding data processing agreements. These include:
All service providers are required to implement adequate technical and organisational security measures and are prohibited from using personal data for any purpose other than providing the contracted service.
We may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies or courts where required or permitted by applicable law, including in response to lawful orders, subpoenas or AML/CTF reporting obligations under the operator's license conditions.
In the event of a merger, acquisition, restructuring or sale of all or a portion of k9vin's business, personal data may be transferred as part of that transaction. Users will be notified of any such transfer and any changes to this Policy that result from it.
The Platform is operated from and subject to the laws of the operator's license jurisdiction. Personal data submitted by users — including users accessing the Platform from Pakistan — may be transferred to and processed in countries other than your country of residence.
Where personal data is transferred to countries that may not provide the same level of data protection as your jurisdiction, k9vin ensures that appropriate safeguards are in place, which may include:
By using the Platform, you acknowledge that your personal data may be transferred internationally in the manner described above.
k9vin retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable law, regulation and the operator's license conditions. Our general retention approach is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML/KYC regulatory obligations |
| Transaction Records | Minimum 5 years | Financial regulatory and AML compliance |
| Betting History | Duration of account + 5 years | Dispute resolution and responsible gambling monitoring |
| Support Communications | 3 years from last interaction | Customer service records and dispute evidence |
| KYC Documents | 5 years post-account closure | Regulatory retention requirements |
| Usage / Analytics Data | Up to 2 years (anonymised) | Platform improvement and security monitoring |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Proof of consent for compliance purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup or archival schedules, data is isolated from active processing until deletion can be completed.
Cookies are small text files placed on your device by a website when you visit it. They allow the Platform to recognise your device, remember your preferences and understand how you interact with the site. Similar technologies such as web beacons, pixel tags and local storage may also be used.
| Type | Purpose | Can Be Disabled? |
|---|---|---|
| Required for core Platform functionality — login sessions, account security, fraud detection. Without these, the Platform cannot function correctly. | No — required for operation | |
| Remember your language preferences, odds format settings, responsible gambling tool configurations and previously viewed markets. | Yes — via browser settings | |
| Collect anonymised or pseudonymised data about how users navigate the Platform, which features are most used, and where users encounter issues — used to improve the service. | Yes — via cookie preferences |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies or receive alerts before a cookie is placed. Note that disabling essential cookies will prevent the Platform from functioning correctly and may make login or account management impossible.
For mobile users on Android or iOS, cookie preferences can typically be managed through the browser application's privacy settings. Refer to your device's documentation for specific instructions.
Subject to applicable law and the operator's license jurisdiction, you may hold the following rights in respect of the personal data k9vin holds about you. To exercise any of these rights, please contact us at [email protected].
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed. We will respond to verified access requests within a reasonable timeframe as required by applicable law.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, some corrections can be made directly through your account settings; others may require identity re-verification.
In certain circumstances, you may request the deletion of personal data we hold about you. This right is not absolute — we are required to retain certain data for regulatory, AML and legal compliance purposes for the periods specified in Section 8. Erasure requests will be assessed individually.
You may request that we restrict the processing of your personal data in specific circumstances — for example, while you contest the accuracy of the data or object to processing based on legitimate interests.
Where processing is based on your consent or on the performance of a contract, and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately. Objections to other processing activities will be assessed against our legal grounds.
Where automated processing — such as fraud detection or responsible gambling monitoring — produces decisions that significantly affect you, you have the right to request human review of that decision, express your view and contest the outcome.
The Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. k9vin does not knowingly collect, process or retain personal data from any person under the minimum eligible age.
If we become aware that personal data has been collected from a person below the minimum age requirement, we will take immediate steps to delete that data and close the associated account. Winnings accrued on underage accounts will be forfeited.
If you believe that a minor may have created an account or provided personal data to the Platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
k9vin implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
While we take reasonable and appropriate security measures, no online platform can guarantee complete immunity from security incidents. You are responsible for maintaining the security of your account credentials and promptly reporting any suspected compromise to [email protected].
k9vin reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the evolution of the Platform.
Material changes to this Policy — meaning changes that significantly affect how we collect or use your personal data — will be communicated to registered users via the email address on file, or via a prominent notice on the Platform, at least 14 days before they take effect.
Minor changes, including editorial corrections and clarifications that do not alter the substance of our data processing activities, may take effect immediately. The "Last Reviewed" date at the top of this page will be updated accordingly.
Continued use of the Platform after a Policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting [email protected].
If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the k9vin support team through the following channels:
Support is available in English as the primary language, with Urdu assistance available where possible — serving players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
Our support team is happy to help clarify how your data is used or to assist with any data rights request. You can also explore our full Terms & Conditions or visit the homepage.
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